Refunds & Cancellation

You can cancel a subscription whenever you like, with no cancellation fee and no notice period.

• Sign in, open your Account page and choose Manage billing, then Cancel plan.
• Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for, then your account goes back to having no plan.
• Your data on your own PC (settings, memory, history) is not touched when a plan ends.
• Standard is a one-time purchase, so there is nothing to cancel: you keep it.

If you can't get into your account, email us and we'll cancel it for you. Don't wait for a renewal to pass first.

LOWKI OS is digital software and you get access the moment you pay, so payments are not refundable. That covers the one-time Standard purchase and every subscription payment, including a partly used month and any time left when you cancel.

The safe way to stop paying is to cancel before the renewal date. You won't be charged again after that.

Nothing on this page takes away rights you have by law and that can't be waived. Two situations matter most:

• Withdrawal right (EU, EEA and UK consumers): you normally have 14 days to withdraw from an online purchase and get your money back. You get access the moment you pay, so before paying you must tick a box saying you want that. What the box means depends on what you buy:
• Standard (a one-time download): by ticking the box you agree that once LOWKI OS has been made available to you, you lose the right to withdraw, so there is no refund for it.
• A subscription: you can still withdraw within 14 days of buying. We refund the payment minus the days you have already used, worked out by the day. After the 14 days there are no refunds, but you can cancel any time.
• Mistakes on our side: if we charge you twice, charge the wrong amount, or a technical fault prevents you from getting what you paid for and we can't fix it, we will refund you.

To use either right, email support@lowkios.com from the address on your account and say which payment it is about. Refunds go back to the original payment method, usually within 5 to 10 days.

• Tell us within 14 days of buying. Use the Email a withdrawal request link on your Account page, or write to support@lowkios.com from the address on your account and say which purchase it is about. Any clear message is enough.
• We end your plan and refund what is due to your original payment method within 14 days of your message, usually sooner.

When you move up to a higher plan, what you already paid counts towards it, so you never pay for the same time twice.

• From Standard to a subscription: Standard's price counts as credit on the first month. Example: you paid €7.99 for Standard and upgrade to Pro at €9.99 a month, so the first month costs €2.00. From the second month you pay the full €9.99.
• From one subscription to a higher one: you pay the price difference for the rest of the period you're already in (worked out by the day), and your billing date stays the same. Example: Pro at €9.99 to Developer at €14.99 is €5.00 a month more, so on the first day of a new period you'd pay €5.00 and later in the month proportionally less. The next renewal is the full €14.99.

Before anything is charged, the checkout page shows the exact amount for today and what the plan costs after that. The credit only ever reduces your first payment. It is not paid out as money.

You can move to a lower plan from Manage billing. The change takes effect at your next renewal, so you keep what you paid for until then. The difference in price is not refunded or credited.

If a renewal fails (an expired card, say), our payment provider retries a few times and emails you. If it still can't be collected, the subscription ends and the account goes back to no plan. Update your card from Manage billing to avoid that.

If something on your statement looks wrong, please email us first. Most problems are fixed the same day, and a bank dispute freezes your account while it runs.

Prices are shown in euros. Any VAT or sales tax that applies to you is added on the payment page before you confirm. You get a receipt by email for each payment, and every invoice can be downloaded from Manage billing.